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Frequently Asked Questions

  1. How do I create an account?

    • Step 1: Click the Sign In button at the top right of the page.
    • Step 2: Check on the “No I am a new customer” check box.
    • Step 3: Enter your email address, then click the Proceed button.
    • Step 4: Enter in the required information and hit the Submit button. We’ll e-mail you aconfirmation letter at the address you provided. This e-mail will include a link for you to click on to confirm your account.
    • Step 5: Click the link in the confirmation e-mail. You’ll be taken to ZipMart.com, and you can begin enrolling in classes!
    • Note: If you do not receive the confirmation e-mail within 48 hours of entering your information, please call us at 855-212-6828. We’ll help you complete the registration process.

  2. Where can I see the course description?

    • To see course descriptions, click on any course you would like to learn more about.

  3. How do I select a course?

    • To select a course, go to the course’s page. Click on any of the buttons that say “Add to Cart,”then follow the on-screen instructions.

  4. How can I view the course?

    • You can view the outline of the course by clicking on the Outline Tab in the Course Page. However,in order for you to view the course, you must purchase it first.

  5. How do I purchase the course?

    • In each course there is a button that says “Add to Cart.” Once you click that button, you can either proceed to check-out or continue browsing other courses.
    • You can also click the Shopping Cart button that is shown at the top-right corner, along with the number of courses that are currently in your shopping cart, and click the button that says “Proceed to check out”. When you click that button it will require you to log in, unless you are already logged in. Please enter your email address and password to log in.
    • It will then take you to the billing screen where you can provide your credit card information and billing address. Once your billing information has been entered, please click on the button that says "Continue”. You will then have the opportunity to review your order, along with your billing information, to finalize the transaction. Afterwards, please click on the “Submit Order” button to complete the order. After the order has been completed, you will receive a confirmation email that includes a link to where you can log in and take or view the courses.

  6. How can I reset my password?

    • Click on the link for the log-in screen. If you've lost your password and would like to reset it, click on the “Forgot password” link. Follow the on-screen instructions and you’ll be able to choose a new password.
    • If you still have your password, but would like to change it, then log in to your account like you normally would. At your profile page, you’ll see an option to “change my password.” Click there, and follow the on-screen instructions.

  7. What if I forgot my username?

    • Your username is actually the same as your email address. If you forget the email address that you used to register with, please contact our customer support and they will be able to assist you using your First Name and Last Name.

  8. How can I add a course to my cart?

    • All course pages have a button that says “add to cart.” Click this, and the course will be added to the cart. If the course does not appear in the cart, try refreshing the page. If it still is not in the cart, please call or e-mail us at 855-212-6828.

  9. How do I view what I have in my cart?

    • To view the courses in your cart, click the shopping cart button located at the top-right of the page.

  10. How can I view when a course is being offered?

    • To view the schedule of in-person courses, click on the specific course you’d like to view, then click on that course’s schedule page.
    • Online courses may be taken at your convenience.

  11. How do I find out who is teaching a specific course?

    • To view the instructors for a course, simply click on that course’s page.

  12. How do I view the location of where a course is being given?

    • To view the location of where a course is being taught, click on the course’s page.

  13. What happens if I do not activate my account?

    • Upon creating an account, you’ll be sent a confirmation e-mail with a link. By clicking this link,you’ll finalize the creation of your account.
    • This link is valid for 48 hours. If you do not click this link, your account information will be erased and you will have to restart the process.
    • If a course has been purchased for you, you will receive a confirmation e-mail at the address the purchaser provided to ZipMart. This e-mail will contain a link to activate your account. You will have 48 hours to click the link.

  14. I purchased the wrong course. What are my options?

    • If you purchased the wrong course, please e-mail or call us immediately at 855-212-6828. We can transfer your payment to your desired course. However, please note that if your new course is more expensive, you’ll be responsible for paying the price difference. If the new class is less expensive, you’ll be refunded the appropriate amount.
    • Please note that once you begin a course, you may not transfer to a new course or cancel your payment. For information on our refund policy, please visit our terms of use page, which is located here (insert: hyperlink when available).

  15. How do I remove a course from my cart?

    • To remove a course, click on your cart, and under each course will be a “delete” button. Click this button.

  16. How can I purchase multiple seats for a course?

    • On each course you will see a quantity textbox on the left side of the “Add to Cart” button that allows you to change the number of seats.

  17. How do I redeem a seat?

    • After you purchase the course, you can log in to see a list of the courses that you’ve purchased. Click on the “Take this course” button to redeem the course.

  18. I bought a course for someone else. How do I transfer the course from my name to theirs?

    • If you purchased a course but would like someone else to take it, click the “Gift” button just to the right of the “Take this course” button. Follow the on-screen prompts and fill in the desired student’s information. Click the “transfer” button when done to complete the process. Both you and the student will receive a confirmation e-mail.

  19. How do I redeem a seat?

    • After you purchase the course, you can log in to see a list of the courses that you've purchased. Click on the “Take this course” button to redeem the course.

  20. I bought a course for someone else. How do I transfer the course from my name to theirs?

    • If you purchased a course but would like someone else to take it, click the “Gift” button just to the right of the “Take this course” button. Follow the on-screen prompts and fill in the desired student’s information. Click the “transfer” button when done to complete the process. Both you and the student will receive a confirmation e-mail.

  21. How do I go to courses I've purchased?

    • To see what courses you've purchased, log in to your account, and click the “Welcome, [your name]” link.

  22. Where can I find a receipt or proof of purchase from a course?

    • Upon purchasing a course, you will receive both an on-screen confirmation and a receipt, which will be e-mailed to the address you provided. Please print the confirmation for your records. If you do not receive the e-mail within 24 hours, please e-mail or call us at 855-212-6828.