Frequently Asked Questions

Step 1: Click the Sign In button at the top right of the page.
Step 2: Check on the “No I am a new customer” check box.
Step 3: Enter your email address, then click the Proceed button.
Step 4: Enter in the required information and hit the Submit button. We’ll email you aconfirmation letter at the address you provided. This email will include a link for you to click on to confirm your account.
Step 5: Click the link in the confirmation email. You’ll be taken to ZipMart.com, and you can begin enrolling in classes!
Note: If you do not receive the confirmation email within 48 hours of entering your information, please email us at support@zipmart.com. We’ll help you complete the registration process.

To see course descriptions, click on any course you would like to learn more about.

To select a course, go to the course’s page. Click on any of the buttons that say “Add to Cart,”then follow the on-screen instructions.

You can view the outline of the course by clicking on the Outline Tab in the Course Page. However,in order for you to view the course, you must purchase it first.

In each course there is a button that says “Add to Cart.” Once you click that button, you can either proceed to check-out or continue browsing other courses.
You can also click the Shopping Cart button that is shown at the top-right corner, along with the number of courses that are currently in your shopping cart, and click the button that says “Proceed to check out”. When you click that button it will require you to log in, unless you are already logged in. Please enter your email address and password to log in.
It will then take you to the billing screen where you can provide your credit card information and billing address. Once your billing information has been entered, please click on the button that says "Continue”. You will then have the opportunity to review your order, along with your billing information, to finalize the transaction. Afterwards, please click on the “Submit Order” button to complete the order. After the order has been completed, you will receive a confirmation email that includes a link to where you can log in and take or view the courses.

Click on the link for the log-in screen. If you've lost your password and would like to reset it, click on the “Forgot password” link. Follow the on-screen instructions and you’ll be able to choose a new password.
If you still have your password, but would like to change it, then log in to your account like you normally would. At your profile page, you’ll see an option to “change my password.” Click there, and follow the on-screen instructions.

Your username is actually the same as your email address. If you forget the email address that you used to register with, please contact our customer support and they will be able to assist you using your First Name and Last Name.

All course pages have a button that says “add to cart.” Click this, and the course will be added to the cart. If the course does not appear in the cart, try refreshing the page. If it still is not in the cart, please email us at support@zipmart.com.

To view the courses in your cart, click the shopping cart button located at the top-right of the page.

To view the schedule of in-person courses, click on the specific course you’d like to view, then click on that course’s schedule page.
Online courses may be taken at your convenience.

To view the location of where a course is being taught, click on the course’s page.

Upon creating an account, you’ll be sent a confirmation email with a link. By clicking this link,you’ll finalize the creation of your account.
This link is valid for 48 hours. If you do not click this link, your account information will be erased and you will have to restart the process.
If a course has been purchased for you, you will receive a confirmation email at the address the purchaser provided to ZipMart. This email will contain a link to activate your account. You will have 48 hours to click the link.

If you purchased the wrong course, please email us immediately at support@zipmart.com. We can transfer your payment to your desired course. However, please note that if your new course is more expensive, you’ll be responsible for paying the price difference. If the new class is less expensive, you’ll be refunded the appropriate amount.
Please note that once you begin a course, you may not transfer to a new course or cancel your payment. For information on our refund policy, please visit our terms of use page, which is located here.

To remove a course, click on your cart, and under each course will be a “delete” button. Click this button.

On each course you will see a quantity textbox on the left side of the “Add to Cart” button that allows you to change the number of seats.

After you purchase the course, you can log in to see a list of the courses that you’ve purchased. Click on the “Take this course” button to redeem the course.

I bought a course for someone else. How do I transfer the course from my name to theirs?

If you purchased a course but would like someone else to take it, click the “Gift” button just to the right of the “Take this course” button. Follow the on-screen prompts and fill in the desired student’s information. Click the “transfer” button when done to complete the process. Both you and the student will receive a confirmation email.

After you purchase the course, you can log in to see a list of the courses that you've purchased. Click on the “Take this course” button to redeem the course.

I bought a course for someone else. How do I transfer the course from my name to theirs?

If you purchased a course but would like someone else to take it, click the “Gift” button just to the right of the “Take this course” button. Follow the on-screen prompts and fill in the desired student’s information. Click the “transfer” button when done to complete the process. Both you and the student will receive a confirmation email.

To see what courses you've purchased, log in to your account, and click the “Welcome, [your name]” link.

Upon purchasing a course, you will receive both an on-screen confirmation and a receipt, which will be emailed to the address you provided. Please print the confirmation for your records. If you do not receive the email within 24 hours, please email us at support@zipmart.com.